Terms for Blackwall Florist’s Online Flower Delivery Service

Terms & Conditions for Online Flower Delivery – Blackwall Florist

Introduction

These Terms & Conditions ("Terms") set out the agreement between you as a customer ("you", "your") and Blackwall Florist ("we", "us", "our") for the purchase and delivery of flowers and related products via our website. These Terms govern all online orders placed by customers living or sending orders to Blackwall and surrounding areas. By ordering from us online, you agree to be bound by these Terms. Please read them carefully before making a purchase.

Order Process

Our online flower delivery in Blackwall is designed to be simple and user-friendly. To place an order, select your preferred products, add them to your basket, and proceed to checkout. You will be asked to provide recipient details, delivery address, date, and delivery instructions. Please ensure all details are accurate to avoid delivery issues. Once your order has been submitted, you will receive an order confirmation by way of an on-screen notification and (if details provided) via SMS. Please note, your order is considered an offer to purchase. Acceptance of this offer and completion of the contract take place when we have expressly confirmed the order or dispatched the order for delivery, whichever comes first.

Product Availability and Substitutions

All products are subject to availability. In certain circumstances, if a specific flower, plant or item is unavailable due to seasonal variations or supply issues, we reserve the right to substitute it with a product of similar style, size, and value, ensuring your overall arrangement remains as close as possible to the original selection. We will use reasonable endeavours to contact you first, but if we cannot reach you promptly, we will proceed with the substitution to avoid delivery delay.

Deliveries: Area, Timing & Special Instructions

We deliver throughout Blackwall and its surrounding areas as outlined on our website. Standard delivery services are available on specified days and times, typically during business hours. We strive to deliver your order on your requested date, but exact delivery times cannot be guaranteed. In cases of extenuating circumstances, such as extreme weather or events beyond our control, we may need to amend delivery times or dates; we will notify you as soon as possible if this occurs.

Where special delivery instructions are provided (e.g., leave at neighbour, leave in porch), we will use our best endeavours to follow them, but cannot guarantee compliance if doing so would not be secure or possible. If the recipient is not available at the time of delivery and no safe place is available, a delivery card will be left, or we will attempt redelivery by arrangement. Additional charges may apply for redelivery attempts.

Prices, Payments and Billing

All prices displayed on our website include VAT where applicable. Delivery charges are shown at checkout and may vary based on location or speed of delivery. Full payment must be made at the point of order via our approved online payment methods, which are specified at checkout. We accept major credit and debit cards, subject to validation and authorisation by the provider. Your payment will be processed in GBP (British Pound Sterling).

If your billing information is incorrect, incomplete, or your payment is not authorised, your order will not be processed. We reserve the right to cancel orders if payment has not been received in full or if we suspect fraudulent activity.

Order Amendments and Cancellations

If you need to amend or cancel your order, please contact us as soon as possible quoting your order reference. Amendments or cancellations can usually only be accommodated if the order has not been prepared or dispatched. Our flowers are perishable items; thus, once an order has entered the preparation stage or has been dispatched for delivery, it cannot be cancelled, refunded, or amended.

For orders scheduled for same-day delivery, cancellation or amendments may not be possible once payment is complete. For next-day or future-date orders, please provide at least 24 hours’ notice for a full refund or amendment. Refunds, where approved, will be made to the original payment method within a reasonable period.

Returns, Non-Delivery & Issues with Your Order

Flowers and plants are perishable and cannot be returned. If you have concerns about the quality or condition of your delivery, or if an order has not been delivered as specified, please contact us within 24 hours of the delivery date with photographic evidence where possible. We will investigate and, where appropriate, offer a replacement or partial/full refund based on the circumstances and at our sole discretion. Non-delivery claims made more than 48 hours after the scheduled delivery date cannot be considered for compensation.

Liability

We take care to ensure all online flower deliveries in Blackwall and the surrounding areas are fulfilled to a high standard. However, we accept no liability for any indirect or consequential loss, or for failure, delay or errors in delivery arising from circumstances outside our reasonable control, including but not limited to natural disasters, strikes, road closures, or incorrect delivery information provided by the customer.

Our total liability for any claim arising out of any order, whether in contract, tort (including negligence) or otherwise, shall not exceed the price paid by you for the specific order in question. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

Use of the Website

By accessing and using our online ordering system, you agree not to use our website for any unlawful or prohibited purpose, or in any way which might harm, disrupt or impair the website or our services. We reserve the right to refuse or cancel orders at our sole discretion where we believe the order or customer conduct is fraudulent, abusive, or in breach of any applicable laws.

Personal Information and Data Protection

We are committed to safeguarding your personal information. Any data you provide to us during the order process is used solely for processing your order, delivery, and for customer service purposes. We comply with UK data protection and privacy laws, and will only share information with third parties insofar as necessary to complete your order (e.g., delivery address to couriers) or as required by law.

Intellectual Property

All content, images, logos and text displayed on our website are the property of Blackwall Florist or its licensors and protected by applicable copyright, trademark and intellectual property rights. You may not reproduce, modify, distribute or exploit any part of our website content without our prior written consent.

Changes to Terms

We reserve the right to amend or update these Terms from time to time to reflect changes in our business practices, relevant laws, or improvements to our service. Any significant changes will be posted on our website. Continued use of our online flower delivery service for Blackwall and surrounding areas following any update constitutes acceptance of the modified Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the law of England and Wales. Any disputes arising in connection with these Terms or any order made via our website shall be subject to the exclusive jurisdiction of the English courts.

Final Notes

These Terms & Conditions apply to all customers ordering from Blackwall Florist for delivery in Blackwall and the surrounding areas. If you have any questions regarding these Terms, or require clarification, please review these Terms carefully prior to placing your order. Thank you for choosing Blackwall Florist for your online flower delivery needs.