Returns, Refunds & Complaints Policy
Our Promise: Fresh Flowers Guaranteed in Blackwall
At Blackwall Florist, we take pride in delivering only the freshest flowers to our valued customers in Blackwall and the surrounding areas. As a trusted local florist, we serve both households and businesses, ensuring delightful, long-lasting blooms with every delivery. Your satisfaction is our top priority, and we stand by our Fresh Flowers Guarantee for all orders within Blackwall.
Damaged-on-Arrival Policy
On rare occasions, flowers or arrangements may arrive damaged due to transit conditions beyond our control. If you receive an order that is visibly damaged or not up to our usual high standards, please let us know within 24 hours of delivery. To help us resolve the issue promptly, we may request a photograph of the damaged product. Our team is committed to making things right as quickly as possible for all customers in Blackwall.
Freshness Window & Guarantee
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for correctly. Each arrangement includes care instructions to help you get the most enjoyment from your blooms. Should your flowers show signs of wilting or decline before the five-day window has passed, contact us so we can investigate the issue and offer a suitable solution.
Refund and Replacement Options
Your happiness matters to us. If your flowers are damaged on arrival or fail to meet our freshness guarantee, you can choose between two remedies:
- Refund: We can offer a full or partial refund, depending on the nature and extent of the issue. Refund eligibility will be determined after reviewing the situation and any photos provided.
- Replacement: We can arrange for a fresh replacement bouquet or arrangement to be sent to you at the earliest possible date, subject to availability.
Once we have verified the problem, you can specify whether you’d prefer a refund or a replacement. Our team aims to process all resolutions within 2-3 working days.
Complaints Process
We aim to deliver excellent customer service and beautifully fresh flowers every time. However, if you are dissatisfied for any reason, we want to hear from you. Please contact us with the details of your complaint, and our friendly and helpful team will review your case promptly. We will keep you updated at each stage and work closely with you until your issue is resolved to your satisfaction.
Why Choose Blackwall Florist?
As a longstanding, trusted presence in the Blackwall community, Blackwall Florist understands the needs of local households and businesses. Our commitment to service, quality, and fresh flowers is visible in every order. Know that when you choose us, you’re supporting a local business dedicated to upholding high standards and customer satisfaction.
Thank you for trusting Blackwall Florist to brighten your life and celebrations. We’re always here to help with any concerns—big or small!
